Support

Capture a card, check its details, and keep the people you meet in a library on your device.

Save a card

Open Capture and take a photo. On iOS, you can also choose a card image. Add the back if needed, check the recognized fields, then save. You can edit contact details and add notes or follow-ups in Your library.

Back up or move your library

1. Open Backups. Enter a passphrase of at least 12 characters and confirm it for export.
2. Choose Export encrypted backup, then save the archive to a location you control in Files or the Android document picker.
3. To move your library, transfer the archive yourself. On the destination device, enter the same passphrase, choose the backup and review the restore preview.

Keep the archive and passphrase safe. The app cannot recover a forgotten passphrase. Existing matching records stay unchanged during restore; an older file does not provide automatic cross-device sync.

When something goes wrong

• Recognition needs correcting: use a clear, well-lit image and check every field before saving.
• Backup or restore fails: keep the original library and archive, check the file and passphrase, and retry. Do not remove the app or clear its storage to troubleshoot.
• A new device has no cards: restore a compatible exported backup. This release has no app-account recovery or app-operated cloud sync.
• A destination provider is unavailable: check that provider's account, connection and storage. Providers operate under their own settings and terms.

Get help

Contact WHYME LABS PLT at info@whymelabs.com.

Include your app version, device and operating-system version, the action that failed and the visible error. Use fictional or redacted examples. Do not send personal card images, complete backup archives or passphrases.